We welcome your comments about our devices and any aspect of your skinbetters experience. Contact the concierge team or call 1-800-000-0000.
Buy directly from this store, or from an authorized retailer. Devices bought elsewhere are not covered by our warranty and we cannot verify they are genuine.
Take the Routine Finder Quiz, or browse by skin concern. If you are still unsure, contact the concierge team and describe what you want to change.
Yes, but introduce them one at a time, about two weeks apart, so you can tell which device is causing what. Do not use two energy-based devices, such as IPL and RF, on the same area on the same day.
No. Light-based hair removal works by targeting pigment in the hair follicle, so it suits light to medium skin with dark hair and is not suitable for very dark skin tones or for white, grey, red or fine blonde hair. Every IPL and laser handset we sell has a skin-tone sensor that will not fire outside its validated range. LED, microcurrent and cryo tools suit all skin tones.
It differs by technology, and the schedule is on each product page under How To Use. As a guide: IPL weekly for eight weeks then monthly, diode laser every two weeks for six sessions, LED daily, microcurrent daily, RF microneedling once every four weeks.
Yes, for every IPL and laser session, without exception. Protective eyewear is included with those devices. Never look into the window while the handset is powered.
Stop using the device. Mild redness that settles within a few hours is normal. Blistering, lasting pain or pigment change is not: contact a clinician, and read Device Safety before treating again.
See Shipping and Returns for current times and costs.
Contact us as soon as possible. Once an order has entered fulfilment we may not be able to stop it, but you can return it under our returns policy.