Sign in at My Account and open Orders to see the current status of everything you have ordered, along with tracking once it ships.
If you checked out as a guest, use the tracking link in your shipping confirmation email.
| Status | What is happening |
|---|---|
| Processing | Payment has been taken and the order is being prepared. |
| On hold | We are waiting on payment confirmation or a stock check. |
| Completed | The order has shipped. Tracking is in your confirmation email. |
| Cancelled | The order was cancelled. Any payment taken is refunded. |
| Refunded | A refund has been issued to the original payment method. |
Carriers can take up to 24 hours to show the first scan. If tracking has not moved in three business days, contact the concierge team with your order number.
Contact us within 14 days of delivery with your order number and a photograph of what arrived, and we will put it right.